OFFER: Free Shipping On All Orders Above $30
OFFER: Free Shipping On All Orders Above $30
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Find below the most common questions about our products and services.

If you can't find your answer, please email us at and we'll get back to you ASAP. 

Order & Delivery

Update 28 April 2020:  As part of our NCOV-19 containment efforts, we have lowered our free shipping minimum to SGD30. We hope you stay healthy and cozy up with a hot cup of tea! Free shipping for orders above SGD30 in Singapore. For orders below SGD30, the shipping fee is a flat fee of SGD3.90. Once the order is placed, it will take 5 - 7 days to arrive at your doorsteps.

  • What methods of payment do you accept?
  • We accept payment via Paypal, Mastercard and Visa.


  • How do you package the products?
  • We package our teas and accessories in bubble wrap + cardboard box.
  • What are your international shipping charges like? What type of shipping do you offer?
  • We ship via courier. Shipping charges vary from country to country. Please email us for more information at
  • Do you ship internationally?
  • Yes, we do. Contact us for rates to your country.
  • I don't like my tea. Can I ask for an exchange or refund?
  • Unfortunately, we do not provide refunds or exchanges.

 Product Information

  • What sizes and packaging do your teas come in?
  • 10 grams - 11x16cm Silver Resealable Ziplock Packets;
    30 grams - 8.3x3.8cm Tin;
    50 grams - 10x4.3cm Tin
  • What is the shelf-life for your tea products?
  • All teas are best consumed within 1 year of purchase, however please refer to individual product pages for their indicated shelf-life.
    • How should I brew them?
    • All teas may have different brewing methods. Please refer to the individual product pages for their brewing notes.